The Pomfort Account

With the Pomfort Account, you can transparently manage your Pomfort licenses, software downloads, and further resources. The following article explains the motivation behind the Pomfort Account and outlines how it plays into the overall licensing concept.

The Pomfort licensing system

All Pomfort desktop applications use license keys and an activation process in the software, whereas all available plans for our cloud-based solution ShotHub need to be associated with a Pomfort Account (via email address) directly. Generally, you can only use the software if you have a valid license. With your license key, you can download your Pomfort software application and start working with it right away.

Over time users have expressed the need to switch back and forth between machines regularly with multiple licenses. So, we developed a way to easily migrate licenses from one computer to another with two dedicated activation modes to choose from.

In such scenarios, it can be difficult to keep track of which license is currently installed on which computer, particularly when you own multiple licenses. Also, in case you don’t have access to a computer where a license is still installed, you might need manual assistance from our sales team to locate and change activations depending on which mode is active. Even with manual assistance, some issues and requests cannot be solved instantly, for example, due to time zone differences.

To address these issues and give you more control over your licenses, we developed the Pomfort Account.

What is the Pomfort Account?

The Pomfort Account is an online system that allows you to manage and review your personal Pomfort licenses for our desktop applications, Livegrade 7 extension modules, and ShotHub plans in one place. The system is web-based and accessible from smartphones, tablets, and desktop computers.

Every customer can create an account by registering at https://account.pomfort.com/. The email address that you use to log in should be the same email address that was used to purchase licenses and ShotHub plans. When you use your email address to create a new account, all licenses and plans purchased with that email address are automatically associated with that account¹.

What can I do with the Pomfort Account?

Manage my licenses

The Pomfort Account is generally divided into three sections—“Desktop Applications”, “Online Services”, and “Resources”. These display all active and recently expired licenses and ShotHub plans as well as all relevant additional information including license keys, purchase date, activation date, expiry date, and all upcoming renewal dates for subscriptions.

In your Pomfort account, you can directly upgrade any annual subscription to the next higher version if you need additional features in the software. For active subscriptions, you can change the stored payment method at any time or cancel the subscription if you do not wish to renew it for the upcoming term. In addition, you can retrieve the most recent invoice for all licenses and plans.

To help identify the computer each of your licenses is activated on you can see the exact license location in your account, indicated by the UUID and name of the device currently in use. This way, you can conveniently keep track of your current licenses and activated machines in one place.

Switch activation mode

With the optional Daily Activation Mode, we offer a convenient way of using the same license on multiple devices on different days. Hence, there are two different activation modes available that you can choose for your yearly subscriptions.

By default, all subscriptions are set to the Standard Activation Mode. In the “Licenses” tab of your Pomfort Account, this can easily be changed by setting the current activation mode to “Daily” for each individual license subscription.

Test licenses

In case you have previously started a free trial or purchased a license from our online store an additional “Test licenses” tab will appear in your Pomfort account. From there you can issue a 30-day test license for Reeltime Lite, Reeltime Pro and Livegrade (including all modules). Test licenses allow for in-depth testing and review of the software. After expiration you can simply issue a new test license.

Please note: The test versions add a watermark to output signals and recorded clips. In Livegrade, a brief flash in red, green, or blue will appear on connected LUT boxes at regular intervals.

Download the software

Besides looking up information about your licenses and plans, managing your subscriptions, or changing activation modes, you can also start a direct software download from within the account. In the “Downloads” tab, you can see all downloads that are currently available for you (what you see here depends on the licenses you’ve purchased). Apart from the current downloads, the tab also shows older software downloads for previous versions, and all software trials that you can sign up for.

Emergency licenses

An additional feature –available for all yearly subscriptions–  is the option to create emergency licenses. Customers with running subscriptions can issue such a license in case the activation of a certain regular license doesn’t work. Emergency licenses are fully functional licenses that can be activated on any machine, for example on a replacement computer.

You can issue an emergency license anytime and from anywhere, provided you have at least temporary internet access / access to your Pomfort account. Emergency licenses are valid for five days, which should be long enough to get you covered while our support team may be unavailable during weekends and extended holiday seasons.

Resources

Under “Video tutorials” you can conveniently access our 10-part tutorial series, guiding you through the fundamentals of Silverstack XT and Lab.

Additionally, you’ll find a direct link to our Knowledge Base in this section of your account.

Conclusion

All the options described in this blog post are intended to simplify working with our software by providing a clear overview of all available licenses, enabling you to resolve key questions and urgent issues directly within your account.

Besides, our sales and support teams are happy to assist with any additional question regarding Pomfort’s license system.

To log in to your Pomfort Account or create a new account, please visit
https://account.pomfort.com/

For more details on how the Pomfort Account works, please visit
https://kb.pomfort.com/?p=11902

[1] Adding licenses purchased with different email addresses is a manual process that has to be performed by our sales team at sales@pomfort.com.